Scaling Digital Product Quality Through Design Enablement
UI/UX Design
User Research
Client
Bank Raya
Industry
Finance, Banking
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Background
Enabling Bank Raya’s Digital Products at Scale
Bank Raya partnered with Gizalab as a long-term creative and design partner to strengthen its internal capability and sustain product quality across an expanding digital portfolio. What started as a small external team evolved into a fully embedded design and research capability supporting multiple products and squads over several years.
Bank Raya partnered with Gizalab as a long-term creative and design partner to strengthen its internal capability and sustain product quality across an expanding digital portfolio. What started as a small external team evolved into a fully embedded design and research capability supporting multiple products and squads over several years.
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Challenge
Scaling Products Without Losing Experience Quality
As Bank Raya’s digital products and internal teams grew, maintaining consistent experience quality, design direction, and execution speed became increasingly complex. The challenge was not only designing interfaces, but enabling teams, workflows, and standards that could scale sustainably.
As Bank Raya’s digital products and internal teams grew, maintaining consistent experience quality, design direction, and execution speed became increasingly complex. The challenge was not only designing interfaces, but enabling teams, workflows, and standards that could scale sustainably.
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Our Solution
A Long-Term Creative Enabler, Not Just a Design Vendor
Gizalab acted as Bank Raya’s external design and research team, working closely with internal designers, developers, PMs, and POs. We helped establish workflows, design systems, tone of voice, and collaborative research practices, while continuously delivering hands-on design execution across products.
Over time, the team scaled from a small unit of 6 talents into a structured 10-person squad, including a Lead Product Designer who worked closely with Bank Raya’s internal leaders to safeguard quality and consistency across outputs.
Gizalab acted as Bank Raya’s external design and research team, working closely with internal designers, developers, PMs, and POs. We helped establish workflows, design systems, tone of voice, and collaborative research practices, while continuously delivering hands-on design execution across products.
Over time, the team scaled from a small unit of 6 talents into a structured 10-person squad, including a Lead Product Designer who worked closely with Bank Raya’s internal leaders to safeguard quality and consistency across outputs.
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What We Delivered
Design Capability, Execution, and Consistency
We supported more than 8 digital products and platforms across savings, lending, and business solutions. Our work spanned end-to-end UI/UX design, design system development, usability validation, and continuous product enhancement, ensuring Bank Raya’s products remained usable, coherent, and adaptable.
We supported more than 8 digital products and platforms across savings, lending, and business solutions. Our work spanned end-to-end UI/UX design, design system development, usability validation, and continuous product enhancement, ensuring Bank Raya’s products remained usable, coherent, and adaptable.
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Lesson Learned
Great Products Come From Enabled Teams
Sustainable product quality is not achieved through isolated execution, but through empowered teams, shared standards, and long-term collaboration. Acting as a Creative Enabler allowed Bank Raya to move faster without sacrificing experience quality.
Sustainable product quality is not achieved through isolated execution, but through empowered teams, shared standards, and long-term collaboration. Acting as a Creative Enabler allowed Bank Raya to move faster without sacrificing experience quality.
Like what we create? Let's talk and enable your next creation.
Like what we create? Let's enable your next creation.
Like what we create? Let's enable your next creation.
